Shipment Policy
DOMESTIC SHIPPING
Shipping is currently FREE on all orders!
Domestic orders are shipped via USPS Priority Mail (2-3 days). Your shipment can be tracked with a USPS tracking number. You will receive a tracking email from stamps.com once your order has shipped. Please allow 24-48 hours to receive a tracking number. We currently do not ship to P.O. boxes or APO/FPO.
INTERNATIONAL SHIPPING
Shipping is currently FREE on all orders!
International orders are shipped via USPS Priority Mail International (5-12 days). Shipping can be tracked with a USPS tracking number. You will receive a tracking email from stamps.com once your order has shipped. Please allow 24-48 hours to receive a tracking number.
We do not cover taxes or duties on international shipments, which are levied once a shipment reaches your country. Customs policies vary widely from country to country, therefore we cannot predict what they will be. Please contact your local customs office for further information.
CUSTOMS ON INTERNATIONAL ORDERS
Any additional taxes, fees, tariffs, import fees and surcharges levied by destination countries are the responsibility of the customer. Courtshop cannot determine in advance the amount, if any, that will be charged. Please check with customs of your country to ascertain in any additional charges will be applied to your order.
If you refuse to pay customs charges on an incoming shipment, it will be returned to Courtshop at our expense. We will then deduct that charge, as well as any additional customs charges, from the refund of the original price.
PICKING UP AN ONLINE ORDER IN-STORE
If you are in New York and prefer this option, please email us at info@courtshop.com or call (212) 925-1022 ASAP after placing your order. If your order has not shipped, we will hold it for pickup.
SERVICE DELAYS
Courtshop is not responsible for unexpected shipping delays such as severe weather, natural disasters, etc. which may add time to the estimated date of your order.
REFUSAL OF SHIPMENT
If you decide to refuse any shipments from courtshop.com, you are responsible for the original shipping charges to you, any duties, taxes, and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Courtshop. This amount will be subtracted from your merchandise refund.
SHIPPING TIMELINE
Orders will be processed for shipment within 24-48 hours pending item availability and credit card verification. Orders placed after 3pm (EST) will begin processing the following business day. (This excludes Saturdays, Sundays, and Holidays). All order are shipped via USPS.
RETURN/EXCHANGE POLICY
Returns and exchanges are accepted on unworn merchandise within 30 days of receipt. Please complete the return/exchange portion of your invoice and include it with your package. Courtshop is not responsible for lost returns. We highly recommend returns are shipped using a secure, insured method.
Returned merchandise will not be accepted if there is evidence that the garment has been worn, washed, or altered. All original tags must be attached. Courtshop does not offer price adjustments. Upon our receipt and inspection of returned merchandise, a refund will then be issued to the same credit card with which the original purchase was made. Alternatively, you may request a store credit or exchange. For help with sizing, please see our size chart here or email us at info@courtshop.com.
Please allow up to 14 days for your return to be processed and up to two billing cycles for the refund to appear on your credit card statement. Shipping, handling, and customs charges are non-refundable.
PLEASE NOTE: SALE ITEMS SOLD AT 30% OFF OR MORE ARE FINAL SALE.